Logo

Frequently Asked Questions

General

Q: How can I contact the Hot Springs Sentinel-Record circulation department?

Click the "Contact Us" link on the Login page, then click on the "Sentinel-Record" link. Then fill in the information listed...or call

Circulation Custom Service

     Hot Springs              - 501-623-2510
     Hot Springs Village  - 501-922-1173
     All Other                   - 800-482-1121

Hours - Monday-Friday: 6:00am to 6:00pm
           - Saturday:          6:00am to 10:00am
           - Sunday:            6:45am to 1:00pm

Q: Why do I need to register my account?

By registering your account, you are creating a password only known by you to access our Online Account Manager service. Then you can manage your subscription securely at your convenience.

Q: What customer services are available?

You can request the following services online:
  • Review activity on your account
  • Report a service issue
  • Suspend and restart delivery of your newspaper
  • Donate to the Newspaper in Education Program
  • Make one-time or continuous credit card or bank draft payments
  • Start a new subscription or restart an old stopped subscription


Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and proceed to "My Profile; Change Password". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?

If you experience a problem navigating our sites, please email us at Hot Springs Sentinel-Record and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly. For your security please do not include your password in the email.

Digital Subscription

Q: How can I purchase a digital subscription?

If you are a current 7 day print subscriber, access to our digital edition is free. If you have a current subscription that receives the print edition less than 7 days each week or just want a digital subscription only, go to the Not a Subscriber? link on the Login page and select "The Sentinel-Record OnLine" to purchase a digital subscription.

Q: What do I use to login and view the digital edition?

If you have an active subscription that qualifies for digital access and this is your first time viewing the digital edition, go to http://www.hotsr.com and click the register button.
Then fill out and submit the registration form. Once you have done so, go back to the previous page
and click the login button and enter your email address and password.

Print Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Vacation Holds" to notify us of your vacation and to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students, through our Newspaper in Education program. You will be billed as usual for the period. To donate your vacation copies, proceed to "Vacation Holds" and choose the NIE donation option.

Q: What should I do if I have delivery issues?

Missed Paper Redelivery: By calling Customer Service at 1-800-482-1121 by 9:00am on Monday thru Saturday, and by 10:00am on Sunday.
In most areas we can redeliver the missing newspaper the same day.

Missed Paper Credit: Call Customer Service at 1-800-482-1121 or you can log-in to our Account Service Manager and proceed to "Delivery Feedback" to report a missed delivery and receive credit on your account. Only credit for same day can be obtained from this site. To report
credit for missing deliveries prior to current day, please contact our Customer Service by phone, or email us at CustServ@hotsr.com.
In your email, please be sure to include the days missed, your name, delivery address and telephone number.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.

Q: Where can I purchase another print subscription?

If you are a current subscriber, you can purchase these items by visiting the New Subscription link on your main menu. Or if you are a new subscriber, go to the Not a Subscriber? link on the Login page.